EFFECTIVE CONFLICT MANAGEMENT IN ORGANIZATIONAL CONTEXT: PRACTICES AND PRECIPITATIONS

Abstract

The paper assesses various approaches to conflict management in organizational context. The research study was aimed at the assessment of organizational culture from the managerial perspective particularly with reference to conflict management. The study evaluates various conflict management practices and processes and examines the impact thereof within the organizational setup. Conflicts may occur in any organization, however, if managed properly they could be exploited to achieve organizational goals in an effective manner provided the conflicts are handled and resolved tactfully and in an articulate way. After discussing the theoretical aspects with reference to conflict management in the light of secondary data as found in the past pertinent literature, the study also evaluated primary data by fetching responses from senior managers holding top leadership positions at various organizations. The respondents shared their hands-on and pragmatic managerial experiences in managing conflicts. The primary data is based on survey data collection method and a structured questionnaire was employed for the purpose. A total of 276 valid responses were obtained from the research participants. The research findings provided a unique insight about respondents’ opinions, suggesting that various conflict management techniques to address and resolve conflicts specifically those with religious or ethical underpinnings eventually lead towards higher levels of employee satisfaction and better retention in an organization, which ultimately contributes to organizational success in the longer run.