EMPATHETIC HUMAN RESOURCES MANAGEMENT AND ITS IMPACT ON EMPLOYEE ENGAGEMENT

Abstract

The increasing focus on creating positive organizational cultures has led to a growing interest in empathetic Human Resources (HR) management as a crucial factor influencing employee engagement. This research explores the relationship between empathetic HR practices and employee engagement, examining how empathy in management enhances communication, trust, and motivation within organizations. Empathy-driven HR strategies, such as active listening, emotional support, and personalized development opportunities, can significantly affect employees' emotional commitment, job satisfaction, and overall performance. Qualitative content analysis approach was employed. By analyzing existing literature and conducting empirical research, this study investigates the potential for empathetic leadership to foster a more engaged and productive workforce. The findings highlight the importance of  empathy in HR as not only a tool for enhancing employee well-being but also a strategic element for improving organizational outcomes. The paper concludes by offering practical recommendations for HR professionals to implement empathy-based approaches in their management practices to boost engagement and create sustainable, positive work environments.