BALANCING PROGRESS AND CHALLENGES: THE ROLE OF GENERATIVE AI IN IT

Abstract

This study investigates the advantages and disadvantages of generative AI-based tools in the information technology sector. Earlier research has provided insights into the journal effect of AI and has shed light on the effects but a small amount of attention has been paid to the drawbacks of generative AI. To fill this gap a quantitative study was conducted on IT professionals and educators with a sample size of 100 respondents. The finding of this research has given the perspective for AI tools, with advantages in productivity, efficiency, and innovation along with this this process has concerns about job replacement and ethical issues. This study contributes to empirical research evidence on AI adoption in IT, providing instruction for future research and giving ways to real-world applications in the industry.